1. What is Indiashoppingmall.com and how can I contact it?
INDIASHOPPINGMALL.COM is an Online & Offline shopping & gift service providing an opportunity to all in India & abroad to reach out to their loved ones. The service is available for delivery in more than 800 cities in India and more than 198 countries worldwide and is constantly expanding, updating and being reviewed to enhance customer service and satisfaction. Customer Service Email: helpdesk@indiashoppingmall.com Phone: 91-22-3691880 / 82. Fax: 91-22-3632308

2. Why should I shop at Indiashoppingmall.com?
Unlike other shopping sites indiashoppingmall.com just does not act like an order taking site for various merchants. We operate through fulfillment centers owned & operated by us (currently our fulfillment centers operate in Bombay and we will be opening another at Delhi within next 90 days). Goods are delivered by persons hired by us and in vehicles owned by us in Bombay (soon in Delhi too). "Free of Cost delivery" is our slogan for these locations. Thus resulting in better service, faster delivery and multiple orders being delivered to you at one go. An overall better shopping experience with Indiashoppingmall.com.

3. What kind of products do you stock?
Flowers, Cakes, Chocolates, Sweets, Electronics, Handicrafts, Apparel, Religious Frames & statues, stuffed toys, kids crockery, household products, lifestyle products and much more. It is your mall thus we are open to your suggestions on products to be added on indiashoppingmall.com to make it suit your needs. Kindly send a message to suggestions@indiashoppingmall.com.

4. What is Indiashoppingmall.com's Returns policy?
Indiashoppingmall.com stocks products of the highest quality and backs up the quality of its products with a no-strings attached 15 -day return policy. You can contact us on the telephone, by e-mail or personally visit any of our fulfillment centers to return the product and request a refund. Please do provide all order details including your customer number, invoice number and a list of the items you wish to return. Indiashoppingmall.com will arrange to pick up the goods you wish to return from your residence or office at an extra cost depending on the distance and weight/volume of goods to be returned to enable serve you better. Such pickups will be made subject to inspection of goods for return. Refunds will be processed within 14 working days of approval of goods at our end. Returns are limited to goods returned in undamaged condition and in its original packaging along with the original invoice. Perishable items like Flowers, Cakes, Sweets and Chocolates cannot be returned and no refund would be possible for the products falling under these categories. Refunds for credit card payments will only be credited to your card and no cash refunds will be made for the same. The credit card processing charge of 5 %, which has been levied at the time of transaction shall not be reimbursed back. No Cash refunds will be given - refunds are made by crossed account-payee cheque only.

5. How do you ensure the quality of the products displayed?
Quality is an obsession with Indiashoppingmall.com. All products are sourced from reputed vendors who are renowned for their quality. We back up our promise on quality with a no-strings attached 30-days returns policy.

6. Can I order goods not displayed on Indiashoppingmall.com?
Indiashoppingmall.com hates to say no to its customers. A special service for our customers - if you want us to buy from a specific source, please mention it in our feedback form. We shall get back to you as soon as possible to confirm whether or not can we arrange it and if so at what cost.

7. Can I phone or fax my order?
Even though indiashoppingmall.com is a facility on the WEB, it is not necessary for you to order only through the Web. You can even place the order and give details through fax (91-22-3632308) or email (orders@indiashoppingmall.com). We shall confirm receipt of your orders by e-mail. Orders are also accepted on phone. Inquiries on services or status of orders, refunds and delayed delivery complaints are also entertained on phone and via e-mail.

8. How do I make payment?
You can make the payment by Demand Draft (payable at and picked up 50 locations), Cheques (payable at and picked up at 50 locations), Cash on delivery (50 locations), & MasterCard & Visa Credit or Debit Cards and Green cards.

a. Deliveries where payments are made by Demand Drafts and Cheques will be made within 2 working days of the instrument being picked up from your premises.

b. Cash-on-delivery option is not available for perishable items or for orders above the value of Rs 15,000.

c. Payable at and picked up locations for Demand Drafts and Cheques must be the same.

9. Is my credit card number / bank a/c. number / green a/c secure?
Your Credit Card / Green a/c details are accepted through the SSL protocol. All transactions are secured through 128-bit encryption and is powered by CGI script capable of processing Credit Card transactions. Our Internet payment gateway is powered by ICICI Bank, which uses 128-bit encryption. We will also refund you (upto Rs 1000) for credit card fraud on your card traced back to use on Indiashoppingmall.com. So go ahead and shop with peace of mind.

10. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your E-mail Box within 24 hours and in the event you want any correction, please get in touch with us immediately.

11. How is the item delivered?
All items are hand delivered by indiashoppingmall.com personnel at Bombay (soon is Delhi also) free of any cost to you. A single order containing both non-perishables and perishables are delivered in 2 lots. Non-perishable items like gifts, electronics etc. are couriered from our nearest fulfillment center (currently only Bombay (India) but soon in Delhi also) to your destination using the best courier services available. Perishable items like cake, flowers, sweets, chocolates etc. are sourced at the city of delivery and hand delivered separately to your destination.

12. How will you deliver one gift comprising of various items?
Vendors from the city where the gift is to be given deliver flowers, Cakes, Sweets and Chocolates. All other items to be couriered originate from Bombay (India). Indiashoppingmall.com cannot ensure delivery of perishable items like Cakes, Chocolates, Flowers, Sweets etc. along with non-perishables in one lot or at one time.

13. Are the items delivered as per the display on the web page?
The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. But, in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. You will always have the right to return goods with which you are not satisfied under our no-strings attached 30-day return policy.

14. What if you don't deliver or deliver late?
If you give us adequate time to process your order it will not be late. Sometimes due to circumstances beyond our control, orders cannot get delivered or are delivered late. In such situations indiashoppingmall.com will not be liable for any claim or consequential damages. Under our 30 days return policy you will always have the right to return goods delivered late or if you are not fully satisfied with our products at any time. If goods cannot be delivered within 10 days of your placing an order indiashoppingmall.com will automatically treat the order as cancelled and will arrange to refund any money which you may have already paid.

15. How do I know that the gift has been delivered on time?
We generally update the status of the order within 48 hours of delivery on our site. You can check the delivery status of your order in the order tracking section at our site at any time. After delivery we will send you a confirmation by E-mail.

16. How much time do you take to deliver after payment has been made?
Delivery will generally be made within 48 hours of placing an order wherever we operate through our own fulfillment centers (currently only in Bombay (India) - coming soon to Delhi also). Deliveries shall be made at all other locations within 3-4 days of indiashoppinmall.com securing payment from you or on the date of delivery mentioned by you in the order form, whichever is later.

17. Can I order for delivery in less than 48 hours?
Yes. For an extra express delivery charge we may be able to arrange delivery in cities where we have our own fulfillment centers (currently only in Bombay (India) - coming soon to Delhi also) within 24 hours.

18. Is delivery possible on Holidays and Sundays?
On Sundays and Public Holidays in India, no delivery of items through courier is possible. Deliveries will be made either on the previous date or on the next date. In case of flowers/cakes/chocolates, efforts are made to deliver even on Sundays / Holidays. For specific cities or items, you may enquire from us in advance at contactus@indiashoppingmall.com over E-mail about the possibility of delivery on a Sundays / Holidays.

19. Do you guarantee delivery of the gifts on the date specified in the order?
The local city vendors make delivery of perishables and unless there are problems caused by Holidays (local or unexpected) or wrong address/non availability of anyone at the address or similar problems, the deliveries invariably do not fail. In case of non-perishables, goods are handed over to Courier Company well in time. The couriers are also advised of the date of delivery. However even though due care is taken there are cases of delay or even an early delivery.

20. Can you ensure a particular time of delivery?
Even though all your instructions are duly passed on to local city vendors and the courier companies, our experience has been that delivery at a particular time is not always practical or possible in all cases.

21. Can you make deliveries in public places like Hospitals, Hotels, and Marriage Halls at specific times?
No. Requests for this will be handled on case-to-case basis over e-mail. We will promptly attend to your request. Please do not place such orders without prior confirmation from us. We accept such orders only after prior confirmation from the local vendor in our network.

22. Can I send some message along with the gift?
Yes, you may send a message along with your gifts. Just type in your message in the message box in the order form. Your message will be printed/hand written in a standard greeting card (free of-course) and sent along with the gift.

23. Can the recipient send me message?
Yes, the recipient of your gift can send a return message to you. We request all the recipients of the gifts to fill in their message in the delivery confirmation memo and the Feed-Back form and we e-mail such messages back to you free if and when received from them.

24. What if I have to cancel my order?
You may cancel the order within 24 hours after placing the order. Orders can be cancelled by sending email to cancellations@indiashoppingmall.com. If the order was paid for by credit card, a credit will immediately be issued toward the credit card.

25. What if the recipient's address is wrong, incomplete, misleading or the recipient no longer stays there or refuses the gift or the premises are locked or inaccessible?
We will pass on this information as soon as and if we get to know. You can inform us to change the receiver's address within 24 hrs. of receiving our message, else your order will be cancelled and a refund will be processed immediately.

26. What are the advantages of registering?
Becoming a registered indiashoppingmall.com shopper offers you a growing number of personalized benefits to make shopping with indiashoppingmall.com faster, easier, and more intuitive. These are free services, which include the following benefits: Faster, easier shopping Easier gift giving for your personal list of VIPs Exclusive special offers and discounts Avail of the gift reminder, planner as well as the advisor